Guidelines on submission of your complaint
Channels for submission of complaints
Timelines for handling complains. The bank advises you to submit your complaint as soon as possible once you consider you have arguments for complaint, the bank suggests you to submit your complain in the shortest timeline. After receipt of your complaint the bank shall notify you about the receipt of complaint and it will respond to you within 15 calendar days from the date of confirmation of receipt of complaint. You will receive the response from the bank through the same communication channel as the complaint was submitted, but if you prefer to receive the response by any other channels, than the bank will respond to you in that way