Banka Ekonomike SH.A. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile banking application (App). Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1.0. Information We Collect
We may collect and process the following types of information about you:
- Personal Information:
“Account Information”: Name, surname, date of birth, email address, phone number, postal address, and other identifiers related to your banking account.
“Identification Data”: National ID personal number, passport number, or other government-issued identification numbers.
“Contact Information”: Mobile phone number, email address.
“Transaction Information”: Records of your transactions, account balances, and transaction history.
“Authentication Data”: Username, password, security questions, and other security-related information.
- Device Information:
“Device Data”: Information about your device, IP address, hardware model, operating system, and mobile network information.
“Usage Data”: Information about how you use the App, including access times, pages viewed, and links clicked.
- Location Data:
“Geolocation Information”: We may collect and process information about your actual location, using technology, IP address, or other location-based features.
- Cookies and Tracking Technologies:
We may use cookies and similar technologies to track user activity and collect information about how you use the App.
2.0. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Services: To enable you to access and use our banking services.
To Improve Our Services: To understand how our App is used, improve user experience, and develop new features.
To Communicate with You: To send you updates, notifications, and other information related to your account and our services.
To Ensure Security: To verify your identity, prevent fraud, and enhance the security of our App and services.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3.0. How We Share Your Information
We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with:
Service Providers: Third-party service providers who perform services on our behalf, such as data storage, payment processing, and customer support.
Affiliates: Companies within our corporate family for internal administrative purposes.
Legal Authorities: When required by law or to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
4.0. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware and ensure that: i) you change your password regularly ; ii) do not share your user name and password with any other person ; iii) don't try to access to your mobile banking app through links.
5.0. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.
6.0. Your Rights
You have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request the deletion of your personal information under certain circumstances.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
7.0. Third-Party Websites and Services
Our App may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information.
8.0. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9.0. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Banka Ekonomike Sh.A.
Contact Phone Number: +383(0) 49 733 322 ; 080050505 ; +383(0) 38 500 500
Postal Address: Sheshi Nëna Terezë p.n. 10000 Prishtinë, Kosovë.
You can also contact our Data Protection Officer at: